Customer Support that scales without headcount
Automate tier 1 tickets with AI that learns from your docs and past tickets. No prompt engineering. No maintenance. Just better support, 24/7.
Helply learns from your tickets, docs, and macros to handle repetitive support automatically—no manual training required.
No-code setup pulls in your support data and configures your AI agent out of the box.
Integrates with Zendesk, Freshdesk, Groove, and more—no replatforming, no downtime.
AI support that trains itself and keeps getting smarter
Delivers instant, accurate answers while learning from real tickets, macros, and help docs. Improves every day without any manual updates.
- Learns from past tickets
- Expands as needs grow
- Improves with feedback
- No prompts or training needed
Find what's missing before your customers do
Knowledge Bridge compares your support tickets to your help docs and highlights what's outdated, missing, or unclear so you can fix it fast and deflect more tickets.
- Finds missing articles
- Syncs knowledge instantly
- Suggests real updates
- Boosts deflection rates
Make your AI sound like your team
Deep customization options let you control tone, behavior, and escalation without prompts or code. Set it once and your AI stays on-brand at every step.
- Set tone and style
- Control escalation rules
- Dynamic personas
- Stay consistent always
Built for teams that take security seriously
Helply is SOC 2 compliant, fully encrypted, and supports enterprise access controls. Your data stays protected and in the region you choose.
- SOC 2 Type 2 compliant
- Role-based permissions
- Data residency options
- Encryption in transit and at rest
Test how the AI responds before going live. Fine-tune tone and behavior in real-time.
Predefine conversation paths like "Ask a question" or "Report an issue" to guide users faster.
New knowledge and updates are applied automatically without manual uploading or retraining.
Helply supports 40+ languages so you can serve global customers without extra effort.
Spot trends, common questions, and knowledge gaps based on real support history.
Monitor satisfaction scores to see how AI performance affects customer experience.
Assign roles and permissions to manage who can view, edit, or train the AI agent.
Automatically routes complex tickets to human agents with full context and zero disruption.